Please read our return policy to ensure that your purchase is eligible for a return. We always recommend reading our returns policy prior to purchasing any product(s). If your purchase does qualify for a return, then click here to start your return. You will receive a response in 1-2 business days.
What is Sound Medical Supplies' return policy?
If your return is the result of a shipping error on our end, Sound Medical Supplies will refund the entire purchase amount and return shipping costs. However, Sound Medical Supplies is not responsible for consumer-error shipments, specifically if you type in an incorrect address online or if you enter a P.O. Box, or order the wrong product. Please be sure to view our shipping policy here.
Full return policy:
All returns must have a return authorization number.
Returnable products may be returned up to 30 days after delivery.
Product(s) must be in new, fit to be offered-for-sale condition. Safety seals cannot be opened or broken.
All parts and accessories must be included and in original packaging.
Shipping fees are non-refundable and the cost of return shipping is the responsibility of the customer.
If your order(s) shipped for free and you are returning it, we will deduct the original outbound shipping costs from your refund.
Return orders may have a re-stocking fee for certain products returned.
If your return is the result of a defective product or shipping error, Sound Medical Supplies will refund the entire purchase amount and return shipping costs.
Items that leave the U.S.A. are non-returnable.
Warranties may be voided on items that leave the U.S.A.
Wire transfer fees are non-refundable.
Please see list below for items that are not returnable.
Which products are non-returnable?
Due to health and safety concerns we cannot take in everything that is returned to Sound Medical Supplies. Some products will state in their product descriptions that they are non-returnable. We cannot accept returns for any one-time use products that have been opened either.
How long does it take to receive a refund?
Provided you have followed the instructions from the Returns Department, and the policy above, you should expect to receive your refund within three to four weeks of giving your package to the return shipper. 7-10 days for us to receive the product once you put it in the mail, 2 to 5 days to process the product once we receive it, and 5 to 10 business days for your bank to process our refund request.
How do I receive a call tag?
When you are shipping a return, you will either receive a return shipping label or a call tag. Call tags may take up to 10 business days to arrive. If your return is the result of our error, Sound Medical Supplies will cover the shipping charges for your returned product and refund the full amount of the purchase. Repackage the item in the original packaging and wait for Fed Ex or UPS to bring you a shipping label. Attach the shipping label to the return and deliver it to UPS or Fed Ex.
How do I receive a return authorization number?
Sound Medical Supplies will provide you with an RA number via email. If you do not have an email address, we will make other accommodations (mail, phone, etc.). Write this number on your label affixed to your package. The RA number must be placed on the package before your package is picked up by the shipper or postal service. For us to get you the RA number you must first notify us that you are returning a product. Please do this by emailing us at firstname.lastname@example.org
What is the warranty on my purchase?